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Senior Field Technical Support Specialist, Southern Europe

Kelly Scientific Resources
    Kelly Scientific Resources, a leading company in scientific recruiting, for a multinational company is looking for a: Senior Field Technical Support Specialist, Southern Europe Reports to: World Wide Manager, Field Technical Support Job requires extensive travel (approximately 70-80%). Must be capable of working independently to prioritize and schedule training sessions as well as coordinating travel. Although there are no direct reports assigned, the job requires close working relationships with Sales, Marketing, Scientific Affairs, Clinical, R&D, Customer Support and Service. Timely start-up of new customer sites and ongoing support of existing customer sites impacts the growth rate of kit sales and overall company revenues. Budget responsibilities include adhering to company travel expenditure requirements, advanced bookings wherever possible and obtaining refunds for any cancelled travel. All training efforts must be performed with strict adherence to the world wide and local health care compliance regulations. Main Responsibilities: Transfer technical knowledge of the products to customers to ensure that they are capable of delivering safe and effective therapies to their patients. Teach the commercial team members how the technical features of the products relate to actual user benefits to help shorten the sales cycle of new instrumentation. An acknowledged technical expert of complete product line and related competitive products in all areas relevant to internal and external customers to provide troubleshooting insight as needed. Works with the European marketing teams and Scientific Affairs to develop product-positioning methods of communication for existing and future products and indications that will meet the needs of the current customer base and allow expansion into to markets. Build advocacy for existing and future products among national thought leaders of various target customers, including physicians, nurses, operators, hospital administrators and payers.

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